Flat repair – worth the hassle?

I’ve come away from a less-than-pleasant transaction at Costco. Yes, I know – hard to believe coming from me. But I gotta be real here. It was a learning experience, to be sure, but it left me aware of a few chinks in the armor. Allow me to explain.

My wife was stranded with a completely flat tire Thursday afternoon. I left work early to get the emergency spare on for her. I’m heroic like that. So I knew I’d have to cut into work today to get the tire fixed since my weekend is already booked. And who wants to wait in line at the tire center on a Saturday? Not me. What happened next is a study in expectations-management, patience, and perseverance.